Welcome to the New Volunteer Orientation Training

New volunteers are required to either attend an in-person orientation, or to watch the online orientation video and take and pass an assessment test at the end.

Important notes:

  • Volunteers who are 16-17 years old must attend the in-person orientation with a parent and cannot complete orientation online.
  • All volunteers must complete a Volunteer Application before taking the assessment below.

To complete volunteer orientation online, please watch the video below and then take the assessment that follows. Once you pass the assessment, our volunteer coordinator will email you to set up a time for a shelter tour and schedule you to start volunteering!


Volunteer Orientation Assessment

Name Email Phone Number

Yes /No: I am at least 18 years of age.

Yes/No: I have completed a Volunteer Application online.

What is the mission of Heartland Animal Shelter?

Where do most of the shelter's animals come from?

Can children under 16 years of age volunteer at the shelter?

Which of the following volunteer opportunities require a minimum commitment of eight hours per month? Check all that apply.

Which of the following are other volunteer opportunities available? Check all that apply.

How should a volunteer learn the guidelines of volunteering at the shelter?

What is the recommended attire to wear when volunteering at the shelter? Check all that apply.

True or false: Hands should be washed with soap and water between interacting with each new animal, even if they appear healthy.

Fingers may be put into cages/kennels:

Which area(s) of the shelter are off-limits to volunteers?

How should a volunteer log hours when volunteering?

Who should a volunteer tell if they cannot make their scheduled shift?


When you adopt from a no-kill shelter, you save two lives. The animal you adopt and the one that replaces him.