Welcome to the New Volunteer Orientation Training

New volunteers are required to either attend an in-person orientation, or to watch the online orientation video and take and pass an assessment test at the end.

Important notes:

Volunteers who are 16-17 years old must attend the in-person orientation with a parent and cannot complete orientation online.
All volunteers must complete a Volunteer Application before taking the assessment below.

To complete volunteer orientation online, please watch the video below and then take the assessment that follows. Once you pass the assessment, our volunteer coordinator will email you to set up a time for a shelter tour and schedule you to start volunteering!

Volunteer Orientation Assessment

Name Email Phone Number

Yes /No: I am at least 18 years of age.

Yes

No (please attend in-person orientation instead of taking this assessment)

Yes/No: I have completed a Volunteer Application online.

Yes

No (please complete the Volunteer Application before taking this assessment)

What is the mission of Heartland Animal Shelter?

To end the euthanasia of homeless animals and give cats and dogs a safe place to go while awaiting permanent, loving homes.

To take in pets people no longer want.

To act as a sanctuary for pets to live out their lives.

Where do most of the shelter's animals come from?

Open-admission and/or municipal shelters who need our support

Homes, surrendered by their owners

From the street, as strays

Can children under 16 years of age volunteer at the shelter?

Yes

Which of the following volunteer opportunities require a minimum commitment of eight hours per month? Check all that apply.

Dog walking

Dog caregiving

Cat socializing

Cat caregiving

Medical assisting

Which of the following are other volunteer opportunities available? Check all that apply.

Fostering animals

Marketing including graphic and web design

Counseling potential adopters

Maintaining data and records

Writing and editing

Transporting animals

How should a volunteer learn the guidelines of volunteering at the shelter?

Read and make sure to understand the Volunteer Handbook which will be emailed after completing orientation

Ask other volunteers to explain the rules

Learn it over time

What is the recommended attire to wear when volunteering at the shelter? Check all that apply.

Closed-toe shoes

Long pants

Casual but appropriate attire

Nametag which will be provided

True or false: Hands should be washed with soap and water between interacting with each new animal, even if they appear healthy.

True

False

Fingers may be put into cages/kennels:

Always

Sometimes

Never

Which area(s) of the shelter are off-limits to volunteers?

Basement

Any areas a volunteer has not been advised to enter

All of the above

How should a volunteer log hours when volunteering?

Through our online volunteer management program, either at the shelter or from home

Writing it down on paper

Telling the volunteer coordinator

Who should a volunteer tell if they cannot make their scheduled shift?

The volunteer coordinator

Fellow volunteers

No need to let anyone know

Time's up

Adopt

When you adopt from a no-kill shelter, you save two lives. The animal you adopt and the one that replaces him.

Adoptable Cats
Adoptable Dogs
How to Adopt
Adoption FAQ
Pet Resources

News & Events

Events

Connect

Hours & Location

Online Volunteer Orientation

Welcome to the New Volunteer Orientation Training

Volunteer Orientation Assessment

Adopt

PetSmart Dog Adoption Event

Adoption Event at Fields Lexus

Empty the Shelters

Connect

Have more questions?

Contact Heartland Animal Shelter